Miguel Sanchez

145 Hill St, Dunmore, PA 18512 • 2018419548 • mikesanchez19611979@gmail.com

 

 

Professional Summary

 

Installation Technician successful at managing multiple projects daily and seeing a diverse range of technical tasks through to completion. Self-motivated, innovative and goal-oriented professional committed to providing excellence in customer service.

 

 

Skills

Strong customer focus

Excellent communication skills

Excellent interpersonal skills

Works well in a team environment

Dependable

Troubleshooting

Quality assurance

Commercial and residential installations

CATV system design

CATV project management

Project planning and development

Advanced problem solving

 

 

Work History

 

Field Service Manager 06/2007 to Current

Dish Network – 1200 Sathers Drive, Pittston Township, PA 18640

 

Responsibilities:

Evaluate ten service team members' performance each month.

Instructed team members on Dish installation/repair policies and procedures.

Tracked completions, IP connectivity and product sales daily.

Performed Field Technician Engagement surveys to ensure processes and procedures were followed.

Provided field support for technicians.

Conducted damage claim verifications and investigations.

Verified and documented van base stock, van tool audits, weekly ladder inspections, technician tool audits and vehicle

maintenance.

Verify and submit direct report's time cards.

Mid-year and yearly performance evaluations.

 

 

Installer Technician 09/2006 to 06/2007

Overhead Door Company – 56 Liberty Drive, Hermon, ME 04401

 

Responsibilities:

Installed overhead door equipment with new and replacement parts.

Transferred tools, parts, equipment and supplies to and from work sites.

Maintained and repaired tools, equipment and door openers.

Lubricated shafts, bearings and machinery gears.

Inspected drives, motors and belts.

Followed a routine maintenance checklist.

Operated hand tools to adjust functional parts of devices and control instruments.

Recorded type and cost of maintenance and repair work.

 

 

Customer Service Manager 04/2006 to 09/2006

Wal-mart – 900 Stillwater Ave., Bangor, ME 04401

 

Responsibilities:

Strong leader of customer support staff.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Supported other customer service managers.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

 

 

Technical Supervisor 06/2005 to 03/2006

Continental Cablevision – Lewiston, ME

 

Responsibilities:

Technical supervision direct reports focusing on the quality repair of service calls.

Provided technical support for team members.

Responsible for personnel evaluations aand development.

Quality assurance

Accountable for technician jobs per day and overtime management.

 

 

Construction and Design Supervisor 04/2003 to 06/2005

Time Warner Cable – Cape Coral, FL

 

Responsibilities:

Management of construction and design of CATV systems, permitting through federal, state, local, county and municipal

agencies pertaining to aerial and underground construction of CATV facilities.

Accountable for the design of all construction projects, determining potential, estimated cost and estimated ROI.

Accountable for managing, reconciling materials and labor expenditures for all construction projects.

Responsible for personnel evaluations and development.

 

 

Copy Center Supervisor 09/2002 to 04/2003

Office Max – Cape Coral, FL

 

Responsibilities:

Greeted customers and ascertained customers' needs.

Produced high quality finished copied material in a timely and efficient manner.

Examined job orders to determine quantity, stock specifications, colors and special copying instructions.

Multi-tasked to keep all assigned projects running effectively and efficiently.

Maintained records related to sales.

Helped customers with questions, problems and complaints in person and via phone.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

 

 

Regional Construction and Design Manager 01/1999 to 09/2002

Adelphia Communications – Bangor, ME

 

Responsibilities:

Management of construction and design of CATV systems, permitting through federal, state, local, county and municipal

agencies pertaining to aerial and underground construction of CATV facilities.

Acountable for the design of all construction projects, determining potential, estimated cost and estimated ROI.

Accountable for managing and reconciling materials and labor expenditures for all construction projects.

Responsible for personnel evaluations and development.

 

 

Northeast Regional Trainer 12/1998 to 01/1999

Frontiervision – Bangor, ME

 

Responsibilities:

Extensively trained new and existing employees.

Monitored participant workflow and behaviors throughout the training process.

Administered performance reviews to evaluate each participant's progress.

Clearly communicated objectives for all lessons, units and projects to all participants.

Used a variety of assessment tools and strategies to improve instruction methods.

Addressed all questions from training program participants.

Worked with an average of six participants per class.

 

 

Technical Supervisor 11/1997 to 12/1998

Cablevision – Bangor, ME

 

Responsibilities:

Technical supervision of ten direct reports focusing on the quality repair of service calls.

Provided technical support for team members.

Responsible for personnel evaluations and development.

Accountable for technician jobs per day and overtime management.

 

 

Construction Supervisor 03/1990 to 11/1997

Continental Cablevision – Bonita Springs, FL

 

Responsibilities:

Reviewed plans and specs prior to assigning to in-house or contractor crews.

Coordinated in-house and contractor cconstruction providers according to project schedules.

Ensured that project coordinators performed regular job site observations to provide direction for all in-house and contractor personnel.

Reported the quality of performance on site to all in-house and contract construction managers.

Ensured that project coordinators conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.

Avoided construction delays by efficiently following through with all site inspections in a timely manner.

 

 

Installation and Service Technician 10/1984 to 03/1990

South Florida Cablevision – Bonita Springs, FL

 

Responsibilities:

Ensured installations met standards.

Ran cables and connected receivers.

Attached cable wiring to properly connect components.

Fed cables through access holes, roof spaces and cavity walls.

Preformed new connects, reconnects, service calls and disconnects.

Completed logs and reports according to established policies and procedures.

Trained customers on proper operation of set top box equipment.

 

 

Installer Technician 10/1982 to 10/1984

Warner-Amex – Immokalee, FL

 

Responsibilities:

Performed installations, service calls, re-connects and disconnects.

Troubleshooting from television to head-end.

 

 

Installer Technician   1/1980 to 10/1982

Sandia Cable – Immokalee, FL

 

Responsibilities:

Performed installations, service calls, re-connects and disconnects.

 

 

Education

 

High School Diploma: 1979

Immokalee High School - 701 Immokalee Drive, Immokalee, FL 34142

 

NCTI Diploma: CATV Technician 1985

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

 

NCTI Diploma: System Technician I 1987

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in Distribution Systems.

 

NCTI Diploma: System Technician II 1990

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in trunk systems and their components.

 

NCTI Diploma: CATV Fiber Optics 1992

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in CATV Fiber Optics application and theory.

 

NCTI Diploma : CATV Tests and Measurements 1996

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in CATV tests and measurements; their application and requirements.

 

NCTI Diploma: Advanced Technician 1999

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in Headed applications and equipment.

 

NCTI Diploma: CATV Installer 1999

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in CATV installation applications.

 

NCTI Diploma: CATV Installer Technician 1999

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Emphasis in CATV installation and repair applications.

 

Certified Master Technician : 1999

NCTI - 9697 East Mineral Ave., Centennial, CO 80112

Recognized for completing all NCTI technician curriculum at time. Only 2% of all enrollees achieved this.